Master of Customer Service and Support: Resolving Conflicts

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Master of Customer Service and Support: Resolving Conflicts

Do you want to lead the transformation of the commercial experience and create truly lasting ties? This Master's in Customer Service and Care is the most comprehensive training on the market, integrating all the specialized courses on our website: persuasion, communication, and empathy. It is a vital tool for professionals committed to improving corporate customer service.

You will master advanced conflict management and dialogue. You will learn to build customer loyalty by identifying signs of discontent and applying psychological tools. We will teach you to intervene with empathy, listening, and assertiveness to break down the barrier of anger and stop recurring complaints at their root, ensuring business success.

In the communicative field, you will specialize in identifying the problem and evaluating essential solutions. We will analyze all negotiation strategies so you can document valid complaints and advise consumers. You will learn to distinguish isolated outbursts from systematic corporate rejection, ensuring customer loyalty within stores and companies.

Finally, you will tackle the perfect technique for the difficult customer. You will learn to design mandatory action plans, activate persuasion protocols with psychological safeguards, and provide support. Upon completion, you will have a multidisciplinary expert profile, qualified to act as a leader in shopping centers and corporations, overseeing service.

Master Details

Number of Master Courses 3
Hours of video 0
Hours of study 0
Videos 160
Test 160
Level Basic to Expert Level
Language English and MultiLanguage
Certificate of studies
Lifetime access
7 Days of warranty
Secure payment with SSL
We accept all forms of payment

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By purchasing this offer, the 'Buy' buttons will become 'I want to study' and you will be able to choose your courses at your leisure.

What will you learn in this master's program?

🎯 Design and implement service plans to address commercial, relational, and corporate dissatisfaction.
🔍 Detect signs of anger and frustration for early and effective resolution with customers.
💡 Identify the problem and assess corporate failures, distinguishing it from isolated communication complaints.
🤝 Assertiveness and development of loyalty plans to prevent commercial damage and harm from lack of empathy in companies.
🎧 Corporate support strategies, active listening, and supporting customers in crisis.
🏆 Act as a leader in key negotiations, restoring trust and applying effective persuasive techniques.

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The Master's program consists of:

📚 3 courses included 🕒 0 Study hours 👨🏻‍🏫 45 Lessons.

Customer Service: learn key skills

17 Lessons.00:00:00

TOPIC 1: INTRODUCTION AND FUNDAMENTALS OF CUSTOMER SERVICE