Master of Service and Customer Care: Conflict Management

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Master of Service and Customer Care: Conflict Management

Do you want to lead the transformation of the commercial experience and create truly lasting connections? This Master's in Customer Care and Service is the most comprehensive program on the market, integrating all the specialized courses from our site: persuasion, communication and empathy. It is a vital tool for professionals committed to improving corporate customer care.

You will master advanced conflict management and dialogue. You will learn to retain users by identifying signs of dissatisfaction and applying psychological tools. We will teach you to intervene with empathy, listening and assertiveness to break down the barrier of anger and stop recurring complaints at their root, ensuring business success.

In communication you will specialize in identifying the problem and assessing essential solutions. We will analyze all negotiation strategies so you can document valid complaints and advise consumers. You will learn to distinguish isolated anger from systematic corporate rejection, guaranteeing commercial loyalty of customers within stores and companies.

Finally, you will address the perfect technique for the conflictive customer. You will learn to design mandatory Action Plans, to activate persuasion protocols with psychological guarantees and to provide support. Upon completion, you will have a multidisciplinary expert profile, qualified to act as a leader in shopping centers and corporations, overseeing service.

Master Details

Number of Master Courses 7
Hours of video 39
Hours of study 312
Videos 485
Test 485
Level Basic to Expert Level
Language English and MultiLanguage
Certificate of studies
Lifetime access
7 Days of warranty
Secure payment with SSL
We accept all forms of payment

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With the I Want to Study VIP Plan you can unlimited access to all courses of the website, including future ones. You will be able to assign all courses you want regardless of price or theme.

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What will you learn in this master's program?

🎯 To design and implement service plans to address commercial, relational, and corporate dissatisfaction.
🔍 To detect signs of anger and frustration for early and effective resolution with customers.
💡 To identify the problem and assess corporate failures, distinguishing it from isolated communicative complaints.
🤝 Assertiveness and the creation of loyalty plans to prevent commercial damage and harm caused by a lack of empathy in companies.
🎧 Corporate support strategies, active listening, and accompaniment for customers in crisis.
🏆 To act as a leader in key negotiations, restoring trust and applying effective persuasion.

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The Master's program consists of:

📚 7 courses included 🕒 312 Study hours 👨🏻‍🏫 103 Lessons.

Conflict Management and Resolution with Client

10 Lessons.03:01:11

TOPIC 1: CONCEPTUALIZATION AND PROCESS OF CONFLICTS