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Test Addressing Resistance and Objections

QUESTION 1: How should resistance and objections be viewed, rather than as obstacles?

2nd QUESTION: What is the first process of the "three universal processes" technique to disarm resistance?

QUESTION 3: What is the purpose of the second process, which is to ask questions to clarify?

QUESTION 4: What is the third and final universal process for handling an objection?

QUESTION 5: What is the common origin of the objections, according to the text?

QUESTION 6: What is a common mistake when responding to someone else's objection?

7th QUESTION: Objections are not always a resounding "no", but can be

QUESTION 8: What is the final result of applying the "three universal processes" technique?

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