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Test De-escalate Conflicts with Assertiveness

QUESTION 1: What is the key to effectively managing conflicts at work?

2nd QUESTION: What is the first step to de-escalate a conflict that has already arisen?

QUESTION 3: What is recommended to do if a discussion becomes too tense?

QUESTION 4: Why should we avoid using the word "but" after acknowledging someone's point of view?

QUESTION 5: What is achieved by refocusing the conversation on solutions instead of focusing on the problem?

QUESTION 6: What is a preventive measure to prevent tensions from turning into conflicts?

QUESTION 7: What does using the word "and" instead of "but" demonstrate when expressing disagreement?

QUESTION 8: What is an assertive phrase that acknowledges the problem and the intention to resolve it respectfully?

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