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Test Managing Difficult Personalities
Agenda
QUESTION 1: What is the key to managing difficult personalities in the professional environment?
Ignore the problem until it goes away
Adopt the same communication style as the other person
Falling into confrontation to prove who is right
Identify problematic behavior and assertively set clear limits
2nd QUESTION: What is an effective strategy for dealing with a passive person?
Criticize his lack of opinion to make him react
Ask open-ended questions that force her to express herself
Speak for her to make the conversation faster
Avoid giving him space to talk and make decisions
QUESTION 3: What is the most important thing when interacting with an aggressive person?
Ignore their interruptions and continue talking as if nothing happened
Respond in the same tone of voice so as not to appear weak
Give in to all their demands to avoid conflict
Stay calm and prevent the situation from escalating
QUESTION 4: After setting a limit with an aggressive person, how can you redirect the conversation to something constructive?
Saying: "I don't care about your opinion"
Ignoring their point of view and continuing with the topic
Asking: "What suggestion do you have to improve this idea?"
Ending the conversation abruptly
QUESTION 5: Which of the following is a characteristic behavior of a passive-aggressive person?
Avoid confrontation and say "yes" to everything
Express your opinion clearly and directly
Interrupting others with a loud voice
Using sarcastic comments and expressing dissatisfaction indirectly
QUESTION 6: What is the key to managing communication with a passive-aggressive person?
Respond to their sarcastic comments with more sarcasm
Stick to the facts and ask for clarification
Completely ignore their comments to avoid giving them importance
Assuming that their comments have no hidden agenda
QUESTION 7: Which phrase is a good example of refusing to participate in the dynamics of a passive-aggressive person?
I'd rather we talk about this openly. Is there a problem?
What is your opinion on this topic?
I understand that you don't agree, but I don't care
What suggestions do you have to improve this idea?
QUESTION 8: Which of the following behaviors is typical of a passive person?
Making harsh criticisms and interrupting others
Using sarcastic comments to express discontent
Saying "yes" by default without fulfilling your commitments
Stay calm and redirect the conversation
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