QUESTION 1: What is the key strategy that the text proposes to transform a conflict into a constructive dialogue?
2nd QUESTION: What is the "conversation restructuring" technique?
QUESTION 3: What does the rule of paraphrasing the other person before speaking require you to do?
4th QUESTION: What is the main objective of the conversation method described?
QUESTION 5: When working together to find a solution, what does the conflict become?
QUESTION 6: What effect does the technique of paraphrasing have on the defenses of participants in a conflict?
QUESTION 7: Instead of focusing on winning, where does the conversation shift?
QUESTION 8: Once both parties have heard each other, what is the next step?
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