QUESTION 1: Where do most mistakes come from when applying active listening and empathy?
2nd QUESTION: What does a person who constantly interrupts another communicate?
QUESTION 3: What is the consequence of prematurely judging or interpreting a customer's complaint?
QUESTION 4: What is "scripted" or "canned" empathy?
QUESTION 5: Why can the use of technical jargon be perceived as a lack of empathy?
QUESTION 6: What is one of the most common mistakes when listening, related to lack of presence?
QUESTION 7: What should a professional do instead of judging a client's complaint?
QUESTION 8: How does a customer feel when they receive a "canned" response of empathy?
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