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Test Compassion Fatigue
Agenda
QUESTION 1: What is the "emotional labor" mentioned as a trigger of stress?
The physical effort made during the working day
Enjoy emotional interactions with customers
Talking about emotions with a support network
The act of forcing yourself to maintain a positive attitude when you don't feel that way
2nd QUESTION: Which of the following is NOT mentioned as a trigger for stress in customer-facing roles?
Dealing with especially difficult clients
Receiving too high a salary
High volume of customers without adequate breaks
The uncertainty of dealing with VIP clients
QUESTION 3: What is an early sign of burnout?
The decline in job satisfaction
An increase in energy and motivation
The absence of headaches
Feeling too relaxed at work
QUESTION 4: What is "compartmentalization" as a coping mechanism?
In sharing all work problems with the family
Working from an isolated compartment or cubicle
In the ability to disconnect work problems from personal life
In dividing tasks into smaller parts
QUESTION 5: Which of the following is a physical symptom of stress mentioned in the text?
Increased appetite
Headaches and muscle tension
Improving sleep quality
Strengthening the immune system
QUESTION 6: Why is it crucial to have a support network?
To talk about difficult experiences and process emotions
To ask them to do part of your work
To avoid talking to coworkers
To better manage time and priorities
QUESTION 7: What tools are grouped under "mindfulness techniques"?
Time management and prioritization
Compartmentalization and the support network
Emotional labor and dealing with difficult clients
Meditation, breathing exercises, or taking a short walk
QUESTION 8: What does a professional who learns to manage stress become?
In a less empathetic person
In someone who avoids difficult clients
In a more resilient person, who faces challenges with greater strength
In a candidate for emotional exhaustion
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