QUESTION 1: What are the three main levels of customer contact mentioned in the text?
2nd QUESTION: When does a conflict arise at the "no contact" level?
QUESTION 3: What does the "low contact" model prioritize?
QUESTION 4: What types of clients or situations are reserved for the "high contact" level?
QUESTION 5: What is the key strategy in "high-touch" interactions?
QUESTION 6: What is an example of a self-service tool at the "no contact" level?
QUESTION 7: What does the choice of level of care depend on according to the text?
QUESTION 8: Which statement is correct about the relationship between customer type and level of contact?
Please, log in to have your progress recorded. Without logging in, you will be able to take the test but your progress in the course will not be increased
