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Test Dichotomies and Behaviors in Conflict

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QUESTION 1: What are "dichotomies" in the context of conflict management according to the text?

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2nd QUESTION: What is the main disadvantage of automated responses?

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QUESTION 3: What is the risk of a professional being completely autonomous and not following a script?

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QUESTION 4: What does an "objective advisor" focus on in contrast to a "salesperson"?

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QUESTION 5: What strategy is recommended in the dichotomy between being an advisor and being a salesperson?

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QUESTION 6: When is human interaction essential rather than automated interaction?

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QUESTION 7: What is the main disadvantage of overly formal behavior?

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QUESTION 8: What does the choice between a formal and informal tone depend on?

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INCORRECT QUESTIONS

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