QUESTION 1: What are "dichotomies" in the context of conflict management according to the text?
2nd QUESTION: What is the main disadvantage of automated responses?
QUESTION 3: What is the risk of a professional being completely autonomous and not following a script?
QUESTION 4: What does an "objective advisor" focus on in contrast to a "salesperson"?
QUESTION 5: What strategy is recommended in the dichotomy between being an advisor and being a salesperson?
QUESTION 6: When is human interaction essential rather than automated interaction?
QUESTION 7: What is the main disadvantage of overly formal behavior?
QUESTION 8: What does the choice between a formal and informal tone depend on?
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