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Test Effective Communication: Body Language and Tone

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QUESTION 1: What are the four key dimensions of effective communication mentioned in the text?

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2nd QUESTION: What words should be used in conflict management?

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QUESTION 3: What does an open posture and respectful eye contact convey?

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QUESTION 4: What effect does a calm and firm tone of voice have on the customer?

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QUESTION 5: What is the main rule in managing a professional's emotions?

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QUESTION 6: What can be interpreted if a professional crosses his arms or shows discomfort?

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QUESTION 7: Why is it important to avoid a tone of voice that is too low?

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QUESTION 8: Should emotions be completely eliminated in conflict management according to the text?

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INCORRECT QUESTIONS

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