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Test Emotional Regulation
Agenda
1st QUESTION: What is emotional regulation, according to the text?
The ability to completely eliminate emotions in a conflict
The ability to consciously pause between an event and our reaction
Reacting impulsively to demonstrate authenticity
Always ask a superior for help to solve a problem
2nd QUESTION: What is the objective of emotional regulation?
Win the argument at all costs
Eliminate emotion completely
Show that you have no emotions
Managing emotion so that it does not become a destructive force
QUESTION 3: What does the conscious breathing technique consist of?
Taking three slow, deep breaths to calm the body and mind
In breathing heavily to prepare for confrontation
Holding your breath to increase concentration
In a 30-minute meditation technique
QUESTION 4: What is the "mini break" and what does it demonstrate when used?
A sign of weakness and not knowing how to respond
An excuse to end the conversation
Ask for a minute to organize your thoughts, which is a sign of emotional intelligence
A technique to ignore the client
QUESTION 5: What does "mental reframing" involve before a difficult conversation?
Think about how to win the argument
Remember that the goal is to solve, not win, and see the other as someone with needs
Assuming the other person is an enemy
Mentally review the client's mistakes
QUESTION 6: What is the 24-hour rule for digital communication?
Waiting a day before responding to an email or message that causes anger
In responding to all messages within 24 hours
Deleting conflicting messages after 24 hours
In forwarding the message to a superior if it is not answered within 24 hours
QUESTION 7: Why should emotional regulation be mastered before attempting to resolve a conflict?
Because emotions are not important in a conflict
Because it allows you to impose your own solution
Because it shows that you have more power than the client
Because approaching a disagreement with anger or frustration prevents clear thinking
QUESTION 8: What is considered emotional regulation, rather than a sign of weakness?
A way to avoid responsibility
A manipulation technique
Strategic intelligence
A waste of time
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