Test Mental Preparation for Conflict

QUESTION 1: According to the text, why is conflict management also an exercise in self-care?

To complain about the client to other colleagues
To find the culprit of the problem
Because verbalizing emotions helps to process them and make them lose their charge
To ask for a pay raise due to stress

It makes the professional less competent in his work
Mitigates the impact of conflicts, since there are other sources of personal fulfillment
It generates disinterest in solving customers' problems
Increases the likelihood of making mistakes