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Test Mental Preparation for Conflict

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QUESTION 1: According to the text, why is conflict management also an exercise in self-care?

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2nd QUESTION: What is one of the first and most important mental preparation strategies mentioned?

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QUESTION 3: Why is it advisable to talk about a difficult interaction with a customer?

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QUESTION 4: What is the effect of not linking personal identity to work?

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QUESTION 5: What powerful tool is mentioned to stay calm and focused?

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QUESTION 6: What should a professional remember when a client is angry or insults him/her?

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QUESTION 7: What do you achieve by having achievements and passions outside of work?

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QUESTION 8: What are the purposes of breathing exercises or meditation in conflict management?

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INCORRECT QUESTIONS

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