Test Technology and Customer Analysis

QUESTION 1: What types of tools leverage data analysis to detect patterns of customer dissatisfaction?

To track interaction history and purchasing patterns and identify behavioral changes
To analyze sentiment on social networks
To automatically generate personalized responses
To prioritize customer requests in a ticket system

The frequency with which a customer uses a service
In the customer's purchase history
In the actions that the client performs on a web page
In the client's written or spoken words, looking for negative emotions and attitudes