QUESTION 1: What is the first step in the six-step model for conflict resolution?
2nd QUESTION: What is the main objective of the "immediate and appropriate response" (second step)?
QUESTION 3: What does the "internal coordination" step entail?
QUESTION 4: In the fourth step, what is the key to proposing a solution to the client?
QUESTION 5: What is the sixth and final step of the model, often forgotten?
QUESTION 6: Why is post-incident analysis essential?
QUESTION 7: What should be done in the first step besides listening to the superficial complaint?
QUESTION 8: According to the text, what benefit is NOT obtained by following this six-step process?
Please, log in to have your progress recorded. Without logging in, you will be able to take the test but your progress in the course will not be increased
