QUESTION 1: What is the first step in the six-stage process for managing a conflict?; QUESTION 2: How do you achieve "recognizing the other's position" (second stage)?; QUESTION 3: What is the purpose of "clarifying the other's position" (third stage)?; QUESTION 4: When is it time to
2nd QUESTION: How do we achieve "recognizing the position of the other" (second stage)?
QUESTION 3: What is the purpose of "clarifying the other's position" (third stage)?
This test is only available to students who have purchased the course
