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Test Establishing Rapport and Controlling the Session
Agenda
QUESTION 1: What is rapport according to the text?
A harmonious connection reflected in verbal and non-verbal compatibility
An intimate friendship between coach and client
An aggressive persuasion technique
An initial administrative step
QUESTION 2: What should the coach's first contact convey?
A light-hearted friendliness over professionalism
Reliability and security
Distance and coldness to set boundaries
Improvisation to test spontaneity
QUESTION 3: What does the text describe as active reception?
Greeting from the desk without getting up
Waiting for the client to initiate the conversation
Going to the door to greet the client taking care of tone of voice and gestures
Omitting the greeting to save time
4th QUESTION: What does it mean for the coach to control the development of the session?
Impose authority and dominate the client
Let the conversation flow without objectives
Follow a rigid script without flexibility
Skillfully steer the conversation toward objectives and manage time without exerting dominance
QUESTION 5: What is meant by a balanced attitude at the first contact?
Ignore protocols and formalities to build trust
Being distant and formal at all times
Act as a close friend of the client
Avoid being threatening or cold and also do not be overly informal, seeking a professional and approachable balance
QUESTION 6: How do you suggest breaking the ice at the beginning?
Immediately get into the main topics
Use casual and neutral comments to relax the environment
Open with sensitive topics such as politics or religion
Tell extensive personal anecdotes
7th QUESTION: How should the atmosphere be maintained during the session?
With lots of jokes and overconfidence
Extremely rigid and serious with no flexibility
Warm and relaxed, avoiding excessive banter and irrelevant personal comments
Focused on personal conversations outside the session
8th QUESTION: What kind of responses are you looking to motivate in the client?
Monosyllables such as yes or no to cut to the chase
Short answers that the coach completes
Coach-directed responses with suggestions
In-depth responses that go beyond monosyllables
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