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Test Phases of Session I (Attunement, Expectations, Assessment, Acute Problem)
Agenda
1st QUESTION: What is attunement or rapport according to the text?
A unilateral persuasion technique
Total agreement on opinions
A relationship of respect and reciprocal influence
A fixed and immutable relationship status
2nd QUESTION: What should the coach do to facilitate the initial connection?
Talking more than the coachee to direct the conversation
Focus on judging the coachee's responses
Avoid any reference to non-verbal language
Listening, observing and matching the client's verbal and non-verbal language
QUESTION 3: What is involved in managing expectations in the initial session?
Promising specific guaranteed results
Postponing role explanations to future sessions
Clarifying what is and what is not coaching and the roles of coach and client
Asking the coachee to delegate responsibility to the coach
QUESTION 4: According to the text, what happens when the attunement is maintained over time?
Weakens and generates dependency
Becomes total agreement
Disappears after a few sessions
Usually leads to trust
QUESTION 5: When assessing the coachee, what attitude is essential?
Avoid exploring personal areas
Confronting to accelerate change
Interrupt frequently to correct
Never judge
6th QUESTION: What areas are suggested to be explored by the coachee?
Only your current technical skills
Career, relationships, health, finances, values and goals
Uniquely your financial situation
Exclusively your spiritual development
7TH QUESTION: When discovering the most pressing problem, what should the coach clarify?
The coachee's complete medical history
Performance metrics of other clients
The immediate goal or outcome and underlying values
The exact end date of the process for all cases
8TH QUESTION: What questions help to design the initial action plan?
What the coach thinks about the coachee
How the coachee's family feels about the process
What needs to start, stop doing or do differently, and what habits are maintaining the problem
How much the process will cost the organization
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