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Test Taking Care of the Coach's Verbal and Nonverbal Language (Tone, Body, Eye Contact)
Agenda
QUESTION 1: According to the text, in addition to verbal language, what aspect is equally crucial in a coaching session?
Non-verbal language
The use of technicalities
The exact duration of the session
Constant humor
2nd QUESTION: What is the effect of congruence between verbal and non-verbal language?
Increases the speed of the session
Conveys confidence, credibility and empathy
Avoids taking notes
Allows omission of eye contact
QUESTION 3: What is recommended regarding the coach's tone of voice?
Always be monotone to sound professional
Use an authoritative tone to direct the session
Maintain a warm and confident tone, modulating it according to the conversation
Speak very softly to encourage reflection
QUESTION 4: Which of the following gestures does NOT encourage open communication?
Adopt an open and attentive posture
Use subtle nods
Lean slightly toward the client
Crossing arms defensively
QUESTION 5: What is the effect of maintaining adequate eye contact?
Facilitates positive communication and conveys interest and sincerity
Make the session intimidating
Substitute the need to listen
Allow to hide emotions
QUESTION 6: What can happen if the coach's voice is too weak or hesitant?
The client feels intimidated and closes down
Client perceives lack of safety and tries to take control of the session
It reinforces the coach's professionalism
Increases focus and avoids rambling
QUESTION 7: What is the purpose of paying attention to tone of voice, body language and eye contact?
To reduce the duration of the session
To better manage the dynamics and strengthen the connection with the client
To avoid any emotion
To impose the coach's agenda
8TH QUESTION: What behavior is consistent with the recommendations in the text?
Keeping an intimidating stare
Crossing arms to show firmness
Speaking in a monotone to avoid influence
Modulate voice with warmth and assurance, use open posture and appropriate eye contact
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