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Test Techniques for Obtaining Relevant Information (Formulation, Language, Questions)
Agenda
QUESTION 1: What is one of the main purposes of the coaching session according to the text?
Measuring performance with objective indicators
Providing closed and directive solutions
Obtain important and relevant information from the coachee
Persuading the coachee to adopt a specific methodology
2nd QUESTION: Why is it essential to motivate the client to speak openly and at length?
Because the coach can talk less and direct the session
Because it is a formal requirement of any intervention
Because it helps to shorten the duration of the session
Because monosyllabic or evasive responses limit the depth and effectiveness of the process
QUESTION 3: Which of these is an appropriate positive formulation according to the example in the text?
I don't want you to talk to me about this now, but about
You should avoid talking about that topic for now
I prefer that you do not comment at this time
I would like you to talk to me about
QUESTION 4: What effect can negative formulations have on the client?
Generate greater immediate commitment
Increase the accuracy of spontaneous responses
Facilitate trust between coach and coachee
Can foster suspicion and mistrust, creating barriers to communication
QUESTION 5: How should the coach's language be in relation to the coachee and the context?
Adapt it to the objective of the session and the characteristics of the coachee, considering culture, age and context
Use technical jargon to demonstrate professionalism
Maintain a distant language to preserve neutrality
Use the same language with everyone to be consistent
QUESTION 6: Why not ask several questions at the same time?
Because it speeds up the conversation and covers more topics
Because it may overwhelm the client or cause him/her to only respond to one side
Because it always reduces the clarity of the coach
Because it demonstrates greater coach interest
7TH QUESTION: When are personal questions relevant in coaching?
Always, to get to know the coachee's life in depth
When requested by the coachee, even if unrelated to the objective
Only if they are directly related to the objective of the session or the topic discussed
Never, because they inevitably damage trust
8TH QUESTION: What combined practices favor openness and the gathering of relevant information?
Using multiple questions, technical language and corrective feedback
Avoiding asking questions and letting the coachee speak without direction
Focusing on what you don't want to explore to avoid distractions
Employing positive wording, appropriate language and clear, unique questions
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