QUESTION 1: HOW SHOULD THE COACH TREAT THE CLIENT?
QUESTION 2: WHAT SHOULD THE CLIENT PERCEIVE IN THE SESSIONS WITH THE COACH?
QUESTION 3: SHOULD FORMALISM BE AVOIDED IN SESSIONS WITH THE CLIENT?
QUESTION 4: WHY SHOULD FORMALISM BE AVOIDED?
QUESTION 5: WHAT LANGUAGE SHOULD BE USED WHEN DEALING WITH THE CUSTOMER?
QUESTION 6: IS IT IMPORTANT FOR THE COACH TO MASTER COMMUNICATION TOOLS?
QUESTION 7: WHAT ARE THE MOST USEFUL EXCHANGES WITH THE CUSTOMER?
QUESTION 8: WHY IS FEEDBACK BETWEEN CLIENT AND COACH IMPORTANT?
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