QUESTION 2: IS IT IMPORTANT TO LISTEN TO YOUR CUSTOMERS' WISHES, VISION AND POINTS OF VIEW?
QUESTION 3: WHY SHOULD WE LISTEN TO AND TAKE INTO ACCOUNT THE CUSTOMER'S VISION?
QUESTION 4: WHY SHOULD WE NOT BE ARROGANT IN OUR DEALINGS WITH THE CUSTOMER?
QUESTION 5: SHOULD WE IMPOSE OUR IDEAS EVEN IF THEY SEEM TO US TO BE THE MOST CORRECT?
QUESTION 6: IS IT IMPORTANT TO SHOW CONCERN FOR THE CUSTOMER?
QUESTION 7: HOW TO CONVINCE THE CUSTOMER THAT OUR POSITION IS MORE ACCURATE?
QUESTION 8: WHAT ARE THE ELEMENTS THAT MAKE YOUR CUSTOMER FEEL CONFIDENT ENOUGH TO TELL YOU HIS OR HER POINT OF VIEW?
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