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Test Active listening Steps to good listening
Agenda
QUESTION 1: WHAT IS THE IMPORTANCE OF LISTENING IN EFFECTIVE COACHING?
Listening is essential to correctly understand what the coachee has to say
Listening applies only to verbal communication
Listening is irrelevant in coaching
Only listening to body language is relevant
QUESTION 2: WHAT ASPECTS CAN INFLUENCE COMPREHENSION IN THE "UNDERSTANDING" PHASE OF THE CONVERSATION?
The number of questions asked
The speed at which people talk
Factors such as vocabulary, culture, and personal experience
Responsiveness to questions
QUESTION 3: WHAT CAN BE DONE TO INCREASE LISTENING CONCENTRATION DURING A COACHING CONVERSATION?
Ignoring the mood and disposition of the coachee
Perform a meditation exercise to clear the mind before the meeting
Introducing external distractions to maintain focus
Constantly changing topics to maintain interest
QUESTION 4: WHAT DOES IT MEAN TO "VALUE" IN THE CONVERSATION PHASE?
Give an immediate response to what is heard
Evaluate the coachee's body language for signs of consistency
Making judgments about what is heard
Observing the coachee's reaction to the words said
QUESTION 5: WHAT IS SOUGHT IN THE "ANSWER" PHASE OF THE CONVERSATION?
Avoid verbal or nonverbal reactions to the coachee's comments
Respond appropriately and relevantly to the coachee's comments and concerns
Constantly interfering and changing the subject
Ignoring what the coachee has shared
QUESTION 6: WHICH OF THE FOLLOWING STATEMENTS IS TRUE ABOUT THE "DIALOGUE" PHASE OF THE CONVERSATION?
Involves an exchange of opinions, ideas, perspectives and feedback with the objective of reaching a conclusion
A conclusion is sought at all costs
No patience or time required
Implies one-way communication
QUESTION 7: WHAT IS SOUGHT IN THE "DECIDE" PHASE OF THE CONVERSATION?
Evaluate the coachee's opinions
Reach a consensus between the parties
Ignore shared information
None of the above
QUESTION 8: WHAT IS ACHIEVED BY MINIMIZING THE NUMBER OF QUESTIONS OR AVOIDING CONSTANT REPLIES DURING THE LISTENING?
A deep understanding of the information
One-way communication
Fast and efficient communication
Reflect on the information you are receiving to ask better targeted questions
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INCORRECT QUESTIONS
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Are there any errors or improvements?
Where is the error?
What is the error?
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