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Test Facilitating communication in your coaching sessions
Agenda
QUESTION 1: WHY IS IT ESSENTIAL TO USE EFFECTIVE COMMUNICATION TECHNIQUES IN COACHING?
To conceal personal experiences in the coaching process
Because communication is essential for the growth and development of the coaching relationship
Because communication is a unidirectional process
To radically change the personality of the coachees
QUESTION 2: WHAT HINDERS COMPREHENSION IN COMMUNICATION, ACCORDING TO THE TEXT?
Differences in perception, thought and expression due to diverse backgrounds and experiences
Lack of feedback in communication
Lack of shared personal experiences
Lack of verbal communication
QUESTION 3: WHAT TOOL IS MENTIONED AS THE BEST ANTIDOTE TO POOR PERFORMANCE IN COMMUNICATION?
Specialized jargon
Exaggerated gestures
Feedback through effective questioning
Prolonged silences
QUESTION 4: WHAT ABILITY IS ESSENTIAL TO GRASP NOT ONLY THE WORDS SPOKEN, BUT ALSO THE EMOTIONAL NUANCES IN COMMUNICATION?
Passive listening
Selective listening
Constant criticism
Empathy
QUESTION 5: WHAT DOES ACTIVE LISTENING MEAN IN THE CONTEXT OF EFFECTIVE COMMUNICATION?
Listen only to the words spoken
Listen with interest, ask questions and seek deep understanding
Ignoring the emotions of the interlocutor
Distracted listening
QUESTION 6: WHY IS IT IMPORTANT TO USE CLEAR AND SIMPLE LANGUAGE IN COMMUNICATION?
To hide information
To impress the customer with complicated terms
To make sure that the message is easily understood
To create confusion in the conversation
QUESTION 7: WHAT IS THE PURPOSE OF ASKING OPEN-ENDED QUESTIONS IN EFFECTIVE COMMUNICATION?
Shortening the conversation
Obtain brief answers
Encourage conversation and allow the customer to express himself in more detail
None of the above
QUESTION 8: WHAT SHOULD BE AVOIDED IN EFFECTIVE COACHING COMMUNICATION?
Reflecting and summarizing what the customer has shared
Show genuine interest in what the customer is sharing
Provide space for the exploration of the client's thoughts and emotions
Avoid interrupting the customer while speaking
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INCORRECT QUESTIONS
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What is the error?
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