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Test Be sure to show empathy
Agenda
QUESTION 1: WHAT IS THE ROLE OF EMPATHY IN COMMUNICATION AND HUMAN RELATIONS?
Generates conflicts and misunderstandings
Creates emotional distances
It makes people feel uncomfortable
Connects emotionally and provides a safe space to share thoughts and feelings
QUESTION 2: WHY IS IT RELEVANT TO USE EMPATHIC STATEMENTS IN THE CONTEXT OF COACHING?
Because it avoids discussing emotional issues
Because it creates a space where the coachee feels listened to and understood
Because empathetic statements demonstrate intellectual superiority
Because it completely avoids talking about emotions
QUESTION 3: HOW CAN A COACH SHOW EMPATHY IN HIS/HER INTERACTIONS WITH THE COACHEE?
Ignoring the coachee's emotions
Criticizing expressed emotions
Recognizing and validating the coachee's emotions
Minimizing the coachee's emotions
QUESTION 4: WHAT IS THE BENEFIT OF EMPATHY IN COACHING?
Creates emotional distance between coach and coachee
Facilitates the exploration of solutions and strategies
Increases coachee stress
Impedes collaboration between coach and coachee
QUESTION 5: WHAT DOES "ACTIVE LISTENING" MEAN IN THE CONTEXT OF EMPATHY?
Ignoring what the coachee is saying
Passive listening without responding
Listen attentively and respond with genuine interest to what the coachee is sharing
Constantly interrupting the coachee
QUESTION 6: WHY IS IT IMPORTANT TO AVOID JUDGMENT WHEN SHOWING EMPATHY?
Judgment involves accepting the coachee's emotions and perspectives uncritically
Judgment facilitates decision making
Judgment demonstrates intellectual superiority
Judgment helps to improve communication
QUESTION 7: WHAT IS ACHIEVED BY ASKING THE COACHEE ABOUT HIS OR HER EMOTIONS AND FEELINGS IN DEPTH?
Conversation is accelerated
Interest is shown in understanding their inner world
Emotional connection is avoided
None of the above
QUESTION 8: WHY IS IT IMPORTANT TO OFFER SUPPORT TO THE COACHEE WHEN FACING CHALLENGES OR DIFFICULTIES?
Because support increases stress
Because support is not necessary in coaching
Because providing security can help reduce stress
Because the coach must remain neutral in all situations
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