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Test Spends time in reflection and ensures understanding
Agenda
QUESTION 1: WHAT IS REFLECTIVE LISTENING SKILL, ALSO KNOWN AS REPHRASING?
Listening without paying attention to the words
Listening only to the sounds coming from the other person
Returning the words to the other person by showing what you have understood
Completely ignoring what the other person says
QUESTION 2: WHY IS FULL UNDERSTANDING NOT ACHIEVED JUST BY LISTENING TO THE SOUNDS COMING OUT OF THE OTHER PERSON?
Because listening to the sounds is enough to understand
Because words have no meaning
Because it is necessary to listen to the deeper meaning behind what they said
Because further reflection is unnecessary
QUESTION 3: WHAT IS THE PURPOSE OF FURTHER REFLECTION AND REFORMULATION?
Ignoring what the other person is saying
Returning the words to the other person to show understanding and deepen comprehension
Prove you are right in the conversation
Correcting the other person when he/she is wrong
QUESTION 4: WHERE DOES THE VICTORY LIE IN THE PROCESS OF REFLECTION AND REFORMULATION?
In learning more and understanding better, even if you get it wrong
In demonstrating intellectual superiority
To avoid misunderstandings at all times
On being right in the conversation
QUESTION 5: WHAT OPPORTUNITY DOES REFLECTION AND REFORMULATION PROVIDE FOR THE SPEAKER?
The opportunity to demonstrate your knowledge
The opportunity to avoid the conversation
The opportunity to speak without restrictions
The opportunity to think and explain more clearly
QUESTION 6: WHAT DOES THE REFLECTION AND REFORMULATION TECHNIQUE DEMONSTRATE?
Demonstrates that you are ignoring the person speaking
Demonstrates that you are more interested in talking than listening
Demonstrates that you are genuinely attentive and making an effort to understand
Demonstrates that you do not pay attention to details
QUESTION 7: WHY IS REFLECTION ON ONE'S OWN WORDS VALUABLE IN THE COMMUNICATION PROCESS?
Because it demonstrates intellectual superiority
Because it is unnecessary and may cause confusion
Because it interrupts the conversation
None of the above
QUESTION 8: WHICH OF THE FOLLOWING PHRASES IS USEFUL TO BEGIN YOUR REFLECTION BASED ON WHAT YOU HAVE HEARD?
"stop talking and listen to what I say..."
"as I understand it, you're saying that..."
"I don't understand what you're saying..."
"you are wrong when you say..."
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INCORRECT QUESTIONS
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Are there any errors or improvements?
Where is the error?
What is the error?
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