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Test Active listening Types of questions
Agenda
QUESTION 1: WHY IS EFFECTIVE COMMUNICATION IMPORTANT IN COACHING?
Effective communication applies only to working relationships
Involves both what is said and how you listen and ask questions
Effective communication is not relevant in coaching
It's only about what you say, not how you listen or ask questions
QUESTION 2: WHAT DOES ACTIVE LISTENING INVOLVE IN COACHING?
Listening only to the coachee's words
Listening to the coachee's words and emotions
Ignoring the coachee during the conversation
Asking irrelevant questions
QUESTION 3: WHAT IS THE IMPORTANCE OF ASKING THE RIGHT QUESTIONS IN COACHING?
Questions are not relevant in coaching
The questions are only useful to evaluate the coachee's performance
Questions help direct the conversation and move it toward a specific objective
Questions are only useful to start a conversation
QUESTION 4: WHAT ARE "POWERFUL QUESTIONS" IN COACHING?
Questions designed to obtain specific information
Questions seeking yes or no answers
Questions that are only asked at the end of a coaching session
Questions that prompt action and are designed to lead toward a goal
QUESTION 5: WHAT IS THE DIFFERENCE BETWEEN OPEN AND CLOSED QUESTIONS?
Open-ended questions begin with words such as "what?", "how?" or "why?", encouraging expansion of ideas, while closed-ended questions usually have short answers, such as yes or no
There is no difference between open and closed questions
Closed questions seek detailed answers
Open-ended questions seek brief answers, while closed-ended questions encourage detailed responses
QUESTION 6: WHAT IS THE IMPACT OF POWERFUL OPEN-ENDED QUESTIONS?
Limit options and exploration
They lead to reflection and internal analysis, allowing the coachee to express him/herself in greater depth
They are less effective in decision making
They have a lower impact than closed questions
QUESTION 7: WHY IS IT IMPORTANT TO CONSIDER THE CLIENT'S EMOTIONS WHEN FORMULATING OPEN-ENDED QUESTIONS?
Emotions are not relevant in coaching
Customer's emotions do not influence decision making
Open-ended questions reveal superficial, not emotional, problems
None of the above
QUESTION 8: WHAT IS THE PURPOSE OF "ENGAGEMENT QUESTIONS" IN THE COACHING PROCESS?
Encourage commitment and action
Summarize the conversation up to that point
Evaluate the coachee's performance
Challenging the coachee's beliefs
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INCORRECT QUESTIONS
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Are there any errors or improvements?
Where is the error?
What is the error?
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