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Test Effective strategies to deal with objections and achieve sales success
Agenda
QUESTION 1: WHAT IS IMPORTANT TO REMEMBER WHEN FACING AN OBJECTION?
React defensively
Listen carefully and understand the client's concerns
Ignore customer objections
Blaming the customer for having objections
QUESTION 2: WHAT TYPE OF QUESTIONS SHOULD BE ASKED TO THE CUSTOMER TO BETTER UNDERSTAND HIS OBJECTION?
Closed questions requiring short answers
Rhetorical questions to persuade the customer
Open-ended questions that encourage further conversation
No questions need to be asked of the customer
QUESTION 3: WHY IS IT IMPORTANT TO VALIDATE THE CLIENT'S CONCERNS WHEN FACING AN OBJECTION?
To ignore customer concerns
To establish an empathetic connection and build trust
To discredit the client
To insist that the customer is wrong
QUESTION 4: WHAT IS RECOMMENDED IF THE CUSTOMER'S OBJECTION CANNOT BE RESOLVED DIRECTLY?
Ignore the objection and move on to the next customer
Offer alternative solutions that adapt to the customer's needs
Do nothing and wait for the customer to change his mind
Blaming the customer for having legitimate objections
QUESTION 5: WHAT ATTITUDE SHOULD BE MAINTAINED THROUGHOUT THE OBJECTION HANDLING PROCESS?
Impatience and lack of empathy
Pressure and aggressiveness
Empathy and patience
Disinterest and unconcern
QUESTION 6: WHAT SHOULD YOU FOCUS ON DURING THE INTERACTION WITH THE CUSTOMER WHEN DEALING WITH AN OBJECTION?
Highlight the value and benefits of the product or service
Ignoring customer needs
Exaggerate the characteristics of the product or service
Criticize the competition
QUESTION 7: WHAT SHOULD BE DONE ONCE THE OBJECTION HAS BEEN ADDRESSED AND A SATISFACTORY RESPONSE HAS BEEN PROVIDED?
Ignore the customer and end the conversation
Thank the customer and provide ongoing support
Insist that the customer make an immediate decision
None of the above
QUESTION 8: WHAT IS THE MAIN OBJECTIVE IN DEALING WITH AN OBJECTION?
Convince the customer at all costs, even if it means deceiving him
Ignore customer objections and move on to the next prospect
Close a sale regardless of the customer's concerns
Turn an objection into an opportunity for sales success
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INCORRECT QUESTIONS
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