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Test Techniques for closing the sale: apologies

QUESTION 1: WHAT DOES THE ACT OF APOLOGIZING TO THE CUSTOMER FOR NOT BEING ABLE TO OFFER WHAT THEY ARE LOOKING FOR SHOW?

QUESTION 2: WHAT EMOTIONAL CONNECTION CAN BE ESTABLISHED BY SINCERELY APOLOGIZING TO THE CUSTOMER?

QUESTION 3: WHAT IS THE DETERMINING FACTOR FOR THE CUSTOMER'S DECISION TO HIRE THE SERVICES OF THE SALESPERSON?

QUESTION 4: WHAT SHOULD THE SALESPERSON DO WHEN COMMUNICATING THAT HE/SHE CANNOT OFFER WHAT THE CUSTOMER IS LOOKING FOR?

QUESTION 5: WHAT DEMONSTRATES THE SALESPERSON'S PROACTIVITY IN OFFERING ALTERNATIVES TO THE CUSTOMER?

QUESTION 6: WHAT SHOULD BE EMPHASIZED WHEN APOLOGIZING FOR NOT BEING ABLE TO OFFER WHAT THE CUSTOMER IS LOOKING FOR?

QUESTION 7: WHAT DOES IT MEAN TO CONTINUE THE SALES PROCESS AFTER APOLOGIZING TO THE CUSTOMER?

QUESTION 8: WHAT IS THE PURPOSE OF ASKING ADDITIONAL QUESTIONS AND OFFERING ALTERNATIVE SOLUTIONS AFTER APOLOGIZING?

This test is only available to students who have purchased the course
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