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Test Introduction to the sales closing process
Agenda
QUESTION 1: WHAT IS THE OBJECTIVE OF THE SALES CLOSING PROCESS?
Generate anxiety and pressure on the seller
Establish a solid relationship with the customer
Manipulate the customer to make the purchase
Avoid customer commitment and cancel the sale
QUESTION 2: WHAT IS CRUCIAL TO ACHIEVE A SUCCESSFUL SALES CLOSE?
Build trust and demonstrate the value of what is offered
To avoid any type of interaction with the customer
Pressure the customer to make a decision quickly
Ignoring customer needs and concerns
QUESTION 3: WHAT ARE OBJECTIONS IN THE SALES CLOSING PROCESS?
Aggressive and manipulative strategies to close the sale
Tactics to avoid customer engagement
Concerns or doubts that may hinder the closing of the sale
Key steps in the sales process
QUESTION 4: WHAT IS A COMMON TECHNIQUE FOR SUCCESSFULLY CLOSING A SALE?
The closed trial technique
The technique of avoiding objections
The technique of pressuring the customer
The technique of ignoring customer needs
QUESTION 5: WHAT ASPECTS ARE KEY TO TRANSMIT CONFIDENCE AND PERSUASION TO THE CUSTOMER DURING THE SALES CLOSING PROCESS?
Ignoring body language and verbal communication
Maintain a closed posture and a neutral tone of voice
Avoid eye contact with the customer
Body language, verbal communication and tone of voice
QUESTION 6: WHY IS POST-CLOSING FOLLOW-UP IMPORTANT?
To pressure the customer to make additional purchases
To avoid any kind of contact with the customer
To forget about the customer and move on to the next prospect
To maintain contact with the customer and ensure customer satisfaction
QUESTION 7: WHAT CAN GENERATE AN EFFECTIVE FOLLOW-UP AFTER CLOSING SALES?
To maintain contact with the customer and ensure customer satisfaction
Customer disinterest and cancellation of the purchase
Customer confusion and lack of satisfaction
None of the above
QUESTION 8: HOW SHOULD SALES CLOSING TECHNIQUES BE ADAPTED?
To the personal selling style and the situation
Ignoring personal selling style and situation
Always using the same techniques without adaptation
Minimizing the importance of selling style and situation
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INCORRECT QUESTIONS
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