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Test Customer follow-up after the sale has been made
Agenda
QUESTION 1: WHAT IS THE MAIN PURPOSE OF CUSTOMER FOLLOW-UP AFTER CLOSING A SALE?
Build lasting relationships with customers
Obtain valuable feedback about the product or service
Generate additional sales in the short term
Promote new products or services
QUESTION 2: WHAT IS THE PURPOSE OF EXPRESSING GRATITUDE DURING CUSTOMER FOLLOW-UP?
Generate additional sales in the short term
Obtain valuable feedback about the product or service
Promote new products or services
Strengthen the relationship with the client
QUESTION 3: WHAT DOES STRATEGIC MONITORING IMPLY IN TERMS OF COMMUNICATION WITH CUSTOMERS?
Strengthen the relationship with the client
Make courtesy calls from time to time
Send unwanted promotional messages
Avoid contact with customers after the sale has been made
QUESTION 4: WHAT IS THE PURPOSE OF OPEN AND HONEST DIALOGUE DURING CUSTOMER FOLLOW-UP?
Obtain valuable feedback about the product or service
Promote new products or services
Continuously improve as a salesperson
Generate additional sales in the short term
QUESTION 5: WHAT SHOULD BE AVOIDED DURING CUSTOMER FOLLOW-UP TO MAINTAIN TRUST?
Using contact information for advertising purposes without consent
Maintain open and continuous communication
Promote new products or services without prior notice
Avoid asking questions to customers to avoid inconveniences
QUESTION 6: WHAT IS THE BENEFIT OF PROPER FOLLOW-UP AFTER THE SALE?
Generate additional sales in the short term
Building lasting relationships with customers
Obtain valuable feedback about the product or service
Promote new products or services
QUESTION 7: WHAT CAN BE OBTAINED BY GETTING FEEDBACK FROM CUSTOMERS DURING FOLLOW-UP?
Generate additional sales in the short term
Promote new products or services
Avoid any type of contact with customers
None of the above
QUESTION 8: HOW DO YOU STRENGTHEN CUSTOMER LOYALTY THROUGH APPROPRIATE FOLLOW-UP?
Making constant promotions of new products or services
Maintaining open and continuous communication
Avoiding any kind of contact after the sale
Generating additional sales in the short term
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INCORRECT QUESTIONS
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