QUESTION 1: WHY IS IT IMPORTANT TO DEVELOP EMOTIONAL AWARENESS IN THE SALES PROCESS?
QUESTION 2: WHAT ATTITUDE IS KEY TO TRANSMIT POSITIVE EMOTIONS TO CUSTOMERS?
QUESTION 3: WHAT IS ACHIEVED THROUGH ACTIVE LISTENING AND EMPATHY IN THE TRANSFER OF POSITIVE EMOTIONS?
QUESTION 4: WHAT ROLE DOES TRUST PLAY IN THE TRANSFER OF POSITIVE EMOTIONS?
QUESTION 5: HOW CAN THE TRANSFER OF POSITIVE EMOTIONS BE STRENGTHENED THROUGH PERSONALIZATION?
QUESTION 6: WHAT IS ACHIEVED BY SHOWING INTEREST IN UNDERSTANDING THE CUSTOMER'S NEEDS AND ADAPTING THE APPROACH?
QUESTION 7: WHAT ROLE DOES CREDIBILITY PLAY IN THE TRANSFER OF POSITIVE EMOTIONS?
QUESTION 8: WHAT IS ACHIEVED BY PUTTING YOURSELF IN THE CUSTOMER'S SHOES AND UNDERSTANDING THEIR CONCERNS?
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