Test The importance of listening in sales

QUESTION 1: WHY IS IT IMPORTANT TO LISTEN PROPERLY TO OUR CUSTOMER IN THE SALES PROCESS?

It has no impact on customer understanding
Encourage criticism and negativity in the partner relationship.adapt our sales strategy on the fly
Identify additional or cross-selling opportunities
It is not necessary to understand the customer's needs

It is not necessary to pay attention to the customer's body language
Listening only to the customer's words is enough
Pay attention to the client's body language, facial expressions and tone of voice
It is not necessary to fully understand what the customer is conveying