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Test Putting ego aside
Agenda
QUESTION 1: WHY IS IT IMPORTANT TO PUT EGO ASIDE IN THE SALES PROCESS?
To focus on the customer's needs and desires
To highlight our skills as salespeople
To obtain personal recognition and gratification
To impose our ideas and perspectives on the sale
QUESTION 2: WHAT DOES ACTIVE LISTENING IMPLY IN THE SALES PROCESS?
Interfering and anticipating responses during conversation
Ignoring the client's concerns and emotions
Pay full attention to what the customer is saying
Encourage unilateral communication without interaction
QUESTION 3: WHAT IS ACHIEVED BY PRACTICING EMPATHY WITH CUSTOMERS?
Impose our own perspectives and opinions
Create an environment of trust and connection
Reduce the importance of customer emotions
Demonstrate our superiority and knowledge
QUESTION 4: WHAT IS THE BENEFIT OF BEING ADAPTABLE AND FLEXIBLE IN SELLING?
Better meet customer expectations
Maintain a fixed, non-adjustable sales strategy
Ignoring individual customer preferences
Limit the options available to the customer
QUESTION 5: WHAT DOES CUSTOMER FOCUS IMPLY DURING THE SALE?
Focus on closing a sale at all costs
Ignoring customer needs to promote our products
Limit customer interactions to superficial questions
Understand the client's wishes, concerns and objectives
QUESTION 6: WHAT FOSTERS A MINDSET OF CONTINUOUS LEARNING AND IMPROVEMENT?
Remain static and resist any change in our abilities
Put ego aside and be open to growing as a salesperson
Avoid any negative interaction with customers
Always seek personal recognition and gratification
QUESTION 7: WHY IS IT IMPORTANT TO RECEIVE CONSTRUCTIVE FEEDBACK FROM CUSTOMERS?
To learn and improve our sales skills
To ignore customer feedback and maintain our perspective
To feel superior and reaffirm our existing abilities
None of the above
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