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Test Guidelines for fostering communication with the client
Agenda
QUESTION 1: WHAT IS A KEY COMPONENT OF ACTIVE LISTENING IN STRESS MANAGEMENT COACHING?
Ignoring the customer's emotions
Focus only on the customer's words
Capture underlying emotions and unexpressed concerns
Showing judgment and prejudice towards the client
QUESTION 2: WHY IS IT IMPORTANT FOR CLIENTS TO FEEL SAFE TO SHARE THEIR VULNERABLE THOUGHTS AND EMOTIONS?
So that customers receive immediate solutions
For customers to feel judged by their thoughts
So that customers can express themselves without fear of rejection or criticism
For customers to keep their problems hidden
QUESTION 3: WHAT IS THE MAIN PURPOSE OF ASKING POWERFUL QUESTIONS IN STRESS MANAGEMENT COACHING?
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Discourage customers from thinking deeply
Deepen understanding and unlock new perspectives
Keep customers in their comfort zone
QUESTION 4: WHAT DOES IT MEAN TO PRACTICE EMPATHY IN COACHING?
Ignoring the client's feelings
Share your own personal problems with the client
Understand and share the customer's feelings
Provide critical feedback on an ongoing basis
QUESTION 5: WHY IS IT IMPORTANT TO PROVIDE CONSTRUCTIVE FEEDBACK IN STRESS MANAGEMENT COACHING?
To discourage customers
To prevent change and growth
To inspire change and growth in the customer
To criticize customers for their challenges
QUESTION 6: WHAT IS THE GOAL OF PROMOTING SELF-AWARENESS IN STRESS MANAGEMENT COACHING?
Keep clients in the dark about their emotions
Help clients reflect on their thoughts, emotions and behavior patterns
Prevent clients from reflecting on their lives
Focus only on observable behavior
QUESTION 7: WHY IS IT IMPORTANT TO BE AUTHENTIC AND TRANSPARENT AS A COACH?
To maintain a distant relationship with the client
To hide your own experiences
To build a relationship of trust and show the value of authenticity in communication
None of the above
QUESTION 8: WHAT IS THE BENEFIT OF SHOWING YOUR OWN HUMANITY AND VULNERABILITY AS A COACH?
Drive the customer away by revealing your own challenges
Establish a genuine connection and model the value of authenticity in communication
Maintain a distant professional relationship
Prevent the customer from sharing their own experiences
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