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Test The importance of empathizing with the customer
Agenda
QUESTION 1: WHAT DOES EMPATHY REPRESENT IN STRESS AND ANXIETY MANAGEMENT COACHING?
An obstacle to mutual trust
A secondary skill in the process
An emotional bridge that connects the coach to the client on a deep level
A technique to solve problems quickly
QUESTION 2: WHY IS EMOTIONAL CONNECTION IMPORTANT IN STRESS MANAGEMENT?
It is not important at all
It helps the coach to show his expertise
It establishes a solid foundation for mutual trust
Facilitates instant troubleshooting
QUESTION 3: WHAT DOES EMPATHETIC LISTENING MEAN IN STRESS COACHING?
Simply wait for the customer to finish speaking
Understand from the heart what the customer is saying
Ignore the client's words and focus on your own emotions
Give advice and solutions immediately
QUESTION 4: HOW CAN EMPATHY FACILITATE CLIENT SELF-EXPLORATION?
By making the customer feel judged
By showing the client that their emotions are illegitimate
By creating a safe space where the client can open up about their fears and challenges
By discouraging the client from facing his emotions
QUESTION 5: WHAT EFFECT DOES EMPATHY HAVE ON THE CLIENT'S SELF-ESTEEM?
Empathy weakens the client's self-esteem
Empathy has no effect on self-esteem
Empathy validates the client's emotions, which in turn builds their self-esteem
Empathy increases customer insecurity
QUESTION 6: HOW CAN EMPATHY CONTRIBUTE TO CUSTOMER TRANSFORMATION?
It has no effect on customer transformation
Empathy only relieves stress, but does not contribute to transformation
Empathy nurtures emotional resilience and helps the client face future challenges with calm and determination
Empathy has no long-term impact
QUESTION 7: WHAT DOES THE CLIENT LEARN FROM EXPERIENCING THE COACH'S EMPATHY?
To be critical of oneself
To avoid self-reflection
To be empathetic with oneself
None of the above
QUESTION 8: WHAT IS MENTIONED AS A SEED FOR LONG-TERM PERSONAL GROWTH AND EMOTIONAL DEVELOPMENT?
Lack of empathy
Emotional addiction
Cognitive-behavioral therapy
Self-reflection and self-compassion learned through empathy
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