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Test Communication and Listening
Agenda
QUESTION 1: What is the difference between hearing and listening according to the text?
Perceiving sounds passively versus actively interpreting and understanding
Both are automatic biological processes
Listening is limited to detecting volume and tone
Hearing requires total concentration and inner silence
QUESTION 2: What causes many interpersonal problems according to the text?
Talking too loudly
Hearing to respond instead of listening to understand
Lack of technical vocabulary
Using long silences in conversation
QUESTION 3: What does active listening require to understand the intention of the speaker?
Take notes throughout the conversation
Looking at the interlocutor only once in a while
Silence the internal dialogue and focus full attention on the interlocutor
Interrupting to confirm every sentence
4th QUESTION: What does the Ladder of Inference describe?
A technique to raise the volume gradually
A method for ordering ideas from the general to the particular
A set of exercises to improve auditory memory
How we add subjective meaning to facts and distort information
QUESTION 5: What question is recommended to verify understanding and reduce misunderstandings?
What did you understand from what I said?
Can you repeat my words exactly?
Do you mind if I pause?
Do we increase the pace of the conversation?
QUESTION 6: What effect does strategic silence have on a conversation?
Causes discomfort and blocks communication
Invites to delve deeper, reflect and share more information
Completely eliminate misunderstandings
Substitutes the need to listen actively
QUESTION 7: What is the general sequence that illustrates the complexity of communication?
From written message to photographic memory and automatic action
From the listener's interpretation of the message and then the speaker's intention
From the intention to the message expressed, to what is heard and finally to interpretation
From emotional tone directly to result without message
8th QUESTION: What does strategic silence demonstrate with respect to the interlocutor?
Disinterest in the subject
Difficulty in finding words
Preference for conflict avoidance
Respect and space for the interlocutor to process his or her thoughts
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