QUESTION 1: What happens when there is conflict between verbal and nonverbal according to the text?
QUESTION 2: What is the main vehicle of a leader's authenticity and credibility?
3rd QUESTION: According to the example given, what is the risk of a verbal apology without nonverbal support?
4th QUESTION: What is recommended to do before communicating in important situations?
QUESTION 5: What practice does the text suggest for assessing congruence?
QUESTION 6: What signals does the team look for in the leader during uncertainty or stress?
QUESTION 7: What is the effect of a unified message of body, tone and words?
8TH QUESTION: What aspect usually causes failures when communicating, according to the text?
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