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Test The Body as a De-escalation Tool
Agenda
QUESTION 1: What describes the principle of co-regulation?
Imposition of authority to cut off conflict
The calming influence of a calm presence on another person's nervous state
The technique of mimicking each other's agitation
A method to increase team energy
QUESTION 2: What body language helps reduce the perception of threat in a tension?
Crossing arms and talking fast
Maintain open and neutral posture, avoiding invading the space
Moving very close to show interest
Intense gesticulation
QUESTION 3: What vocal adjustment is recommended for de-escalation?
To raise the volume to impose oneself
To accelerate the pace of speech
Use soft tone of voice and slow speaking pace
To speak in unintelligible whispers
4th QUESTION: What is the first step of the mirror technique for guiding toward calm?
Immediately contradict each other's emotions
Openly mimic the speaker's agitation
Ask for absolute silence
Subtly tune in to each other's state to create rapport
QUESTION 5: What effect can emotions have on a conflict according to the text?
Are contagious and can escalate or calm the interaction
Are irrelevant if you are right
Always lead to a quick resolution
Neutralized by speaking louder
QUESTION 6: How does the leader act when he/she maintains a relaxed posture, slow breathing and serene expression?
As an impartial arbiter who decides for both of you
As an anchor that positively influences the speaker's emotional state
As a mirror that amplifies tension
As a barrier that limits conversation
7TH QUESTION: After establishing rapport, what does the leader do to guide toward calm?
Gradually increase their firmness and volume
Maintain exactly the same status as the speaker
Close the dialogue to avoid misunderstandings
Modify your CNV to be more open and calm in the expectation that the other will follow
8TH QUESTION: What nonverbal signal does open posture and low tone convey according to the text?
Mastery and control of the conversation
Indifference to the problem
Weakness and indecisiveness
Willingness to collaborate rather than dominate
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