QUESTION 1: What metaphor does the text use for the human face in leadership?
2nd QUESTION: What happens when there is dissonance between facial expression and words?
QUESTION 3: How do many expressions that reveal genuine feelings usually occur?
QUESTION 4: What characterizes the recommended "Open Expression"?
QUESTION 5: What effect can a stern resting face have in the work environment?
QUESTION 6: How does congruence between facial expression and verbal message influence credibility?
QUESTION 7: What is the main purpose of training "warm neutrality"?
QUESTION 8: Why is it vital for a leader to understand the communicative ability of the face?
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