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Test Listener Signals (Detecting Disagreement)
Agenda
QUESTION 1: If your interlocutor keeps his or her eyes closed for a second or two when blinking, what does it indicate?
That he/she is in total agreement
That he is memorizing the data
That he feels a great attraction
Disagreeing or thinking that you are lying
QUESTION 2: What is the listener unconsciously trying to do by blinking slowly?
To visually memorize the environment
To create a visual barrier to stop seeing it
To rest his eyes due to fatigue
Showing submission to authority
QUESTION 3: What should you do if you notice the listener's prolonged slow blinking?
Stopping and verifying understanding or agreement
Speak faster to convince him/her
Ignore the gesture and move on
Look away so as not to intimidate
QUESTION 4: What does it usually mean if the listener covers his or her mouth while you are speaking?
That you are cold in the face
That you are lying to the speaker
That you are blocking your own words
That you have a toothache
QUESTION 5: What does the listener who covers his or her mouth probably think about what you say?
That you are not sincere or do not agree with you
That you are very intelligent and eloquent
That the topic is boring and irrelevant
That you are in a hurry to leave
QUESTION 6: What action is recommended if you notice the listener covering his or her mouth?
Accuse you of not paying attention
Shouting to impose their opinion
Continue talking without stopping
Stop talking and ask an open question
QUESTION 7: In addition to "What do you think?", what other question does the text suggest to release the pent-up objection?
Do you want to leave now?
Does it look like you have a question?
Are you listening to me properly?
Why are you covering your mouth?
8TH QUESTION: What impulse is the listener repressing by covering his mouth?
The urge to clap
The urge to yawn
The impulse to contradict you or interrupt you
The urge to laugh out loud
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INCORRECT QUESTIONS
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