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Test The Power of Contact
Agenda
QUESTION 1: What was the outcome of the coin experiment in the phone booth when there was physical contact?
63% returned the coin
No one returned the coin
93% returned the coin
50% returned the coin
2nd QUESTION: What was the effect on waitresses of briefly touching the customers' arm according to the studies?
Received significantly higher tips
Received more complaints from customers
There was no change in tips
Customers left the premises more quickly
QUESTION 3: In an appropriate professional context, what area of the body is suggested to be touched to create warmth?
Head or neck
Lower back
Hands only
Elbow or forearm
QUESTION 4: What is the recommended key moment for subtle, natural-looking physical contact?
In the middle of an uncomfortable silence
At the beginning or end of a conversation
Right after a tense discussion
Never to be done at work
QUESTION 5: In a Western business context, what signal does bowing or curtsying send when greeting?
Authority and absolute control
Total indifference to the other
Clear submission
Close friendship and trust
QUESTION 6: What is the usual physical cause for the mistake of bowing when shaking hands?
Extending your arm too soon
Feet too far apart
Staring at the floor
Walking too fast towards the person
QUESTION 7: What is the correct sequence described for an effective professional greeting?
Reaching out from far away and then walking
Leaning in first and then looking into the person's eyes
Smiling and looking at the ground so as not to be intimidating
Approach, maintain an upright posture, look them in the eye and then extend your arm
8th QUESTION: Besides posture, what specific benefit does smiling when greeting have according to the researchers?
Makes us appear less serious professionally
People and their names are more easily remembered
Distracts the speaker from the main message
Demonstrates submission in the business world
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