Onlinecourses55 - Start page
Home
LOGIN
REGISTER
LOGIN
REGISTER
Seeker
Test Types of [difficult people] and strategies for communicating with them
Agenda
QUESTION 1: What is the first key to dealing with an aggressive person according to the text?
Ignore him/her completely and always withdraw
Respond with more volume to assert yourself
Remain calm and avoid getting into an argument
Making jokes about your attitude to disarm you
QUESTION 2: What intervention helps manage passive-aggressive communication?
Returning sarcasm to balance the interaction
Asking clarifying questions such as What exactly do you mean by that?
Avoid talking about the issue altogether
Responding with disapproving looks
QUESTION 3: What is the recommended strategy with a chronic complainer?
Always give them the reason to calm them down
Suggesting to complain more often
Show empathy, set boundaries, and encourage solution seeking
To take over their tasks so that they do not complain any more
QUESTION 4: When faced with someone who is self-centered and arrogant, what does the text suggest?
Claim your achievements and offer feedback as We have all worked hard on this project and everyone's contribution has been valuable
Flatter your ego to avoid any conflict
Give them all the credit for keeping the peace
Ignoring their comments and saying nothing
QUESTION 5: How to handle the know-it-all effectively?
Acknowledging their knowledge and redirecting the conversation to other points of view
Contradict them head-on to put them in their place
Avoid presenting alternative information so as not to upset them
Ridiculing their mistakes so that they will learn
QUESTION 6: What stands out as the most important universal strategy?
Always speak louder than the other person
Controlling your own emotions to think strategically
Respond impulsively to be respected
Avoid all empathy to maintain distance
7th QUESTION: Why should you not take someone's aggressiveness personally?
Because it's always a direct attack on you
Because you will avoid taking responsibility
Because it tends to reflect your own stress rather than a personal attack
Because it shows that you are to blame
8TH QUESTION: Which of the following responses exemplifies the passive-aggressive style?
Okay, I'll get right on it, let me know if you need anything else
Thanks for the clarification, can you prioritize the key points?
I'd rather talk about it after the meeting, don't you think?
Clear, as if he/she has nothing more important to do
Send
This test is only available to students who have purchased the course
INCORRECT QUESTIONS
Previous
Next
Are there any errors or improvements?
Where is the error?
What is the error?
Send
Search
Popular searches
Nutrition
Coaching
Psychology
Wellness
