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Test What is conflict and why is it an inevitable part of life?
Agenda
QUESTION 1: Why is conflict inevitable in human interactions according to the text?
The diversity of opinions, values, priorities and communication styles among people
The constant bad faith of people
Institutions that encourage confrontation
Technology that provokes disagreement
QUESTION 2: How does the text define conflict?
A punishment imposed by society
A disagreement that arises when different ideas, needs, goals or values clash
A passing emotion without consequences
Simple intense conversation
QUESTION 3: Which of the following is NOT mentioned as a common cause of conflict?
Lack of communication
Differences in values
Extreme climatic factors
Competition for limited resources
QUESTION 4: What happens when a conflict is avoided, according to the text?
It resolves automatically
Becomes an immediate opportunity without intervention
Dissolves without generating emotional tension
Compounds by building up frustration and can explode in more damaging ways
QUESTION 5: What is the first step in intelligent conflict management?
Accepting its existence as an active and constant part of life
Deny its presence to maintain harmony
Looking for culprits before analyzing causes
Imposing one's own opinion as superior
QUESTION 6: What example does the text give about competition for limited resources in a company?
Two employees have lunch at different times
Two teams compete for the same budget believing that your project is more important
A team receives additional training
The company holds an annual social event
QUESTION 7: What belief leads to conflict avoidance?
The idea that conflict can be an opportunity for growth
The notion that diversity enriches relationships
The belief that conflict is always negative, uncomfortable or destructive
The perspective that communication must be clear
8TH QUESTION: What is the key proposed in the text for dealing with conflicts?
Aspire to a life without conflict
Avoid them in order not to generate tensions
Manage them intelligently so that they become opportunities for improvement
Ignore them until they go away
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