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Test A Roadmap for Resolving Conflicts: The Five-Phase Model

QUESTION 1: What is the main objective of Phase 3, "Listening with Empathy"?

QUESTION 2: What is the essential question in Phase 1 to diagnose the root of the problem?

QUESTION 3: What is achieved in Phase 5, "Establish a Concrete Action Plan"?

QUESTION 4: In Phase 2, what is the "I message" formula ideal for?

QUESTION 5: What change in dynamics occurs in Phase 4 when co-creating solutions?

QUESTION 6: What usually manifests itself on the surface of a conflict?

QUESTION 7: What is the purpose of a tool like paraphrasing in Phase 3?

QUESTION 8: In the final action plan, what should be clearly defined?

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