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Test A Roadmap for Resolving Conflicts: The Five-Phase Model
Agenda
QUESTION 1: What is the main objective of Phase 3, "Listening with Empathy"?
Express your own perspective assertively
Generate creative ideas to solve the problem
Genuinely understand the other's point of view, feelings, and motivations
Define who commits to doing what and by when
QUESTION 2: What is the essential question in Phase 1 to diagnose the root of the problem?
What really matters here?
Who is to blame for the conflict?
How can I win this argument?
What solution can we propose right now?
QUESTION 3: What is achieved in Phase 5, "Establish a Concrete Action Plan"?
Validate the other person's feelings
Brainstorm without judging any proposal
Return to the root of the problem to analyze it again
Translating good intentions into real and tangible commitment
QUESTION 4: In Phase 2, what is the "I message" formula ideal for?
To blame the other indirectly
To communicate one's own need without generating a defensive reaction
To listen to the other person's point of view
To establish the consequences if an agreement is not reached
QUESTION 5: What change in dynamics occurs in Phase 4 when co-creating solutions?
The dynamic changes from "you against me" to "us against the problem."
We move from collaboration to confrontation
A winner and a loser are established in the conflict
It is decided to ignore the problem to maintain peace
QUESTION 6: What usually manifests itself on the surface of a conflict?
The real and deep cause of the problem
A clear and definitive solution
Just a symptom, not the real cause
A constructive agreement between the parties
QUESTION 7: What is the purpose of a tool like paraphrasing in Phase 3?
To interrupt the other person and express your own idea
To verify that it has been understood correctly and validate the other
To prove that you are right in the conflict
To propose a solution immediately
QUESTION 8: In the final action plan, what should be clearly defined?
Only who is right
Only the deadline to resolve the problem
Exclusively the emotions of each party
Who commits to doing what, by when, and how success will be measured
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