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Test Negotiation as Constructive Dialogue
Agenda
1st QUESTION: How is healthy negotiation defined in the text?
A battle of wills to impose one's own solution
A monologue to expose one's own interests
A collaborative dialogue focused on finding a mutually beneficial outcome
A process to avoid talking about conflicts and maintain peace
2nd QUESTION: What is the first objective of the negotiation?
Bringing the conflict to light so it can be addressed
Impose your own solution assertively
Prevent the other person from expressing their frustration
Determine who is to blame for the problem
QUESTION 3: What is essential for a productive negotiation?
Always be right in the argument
React viscerally to demonstrate the importance of the issue
Lack of patience to speed up the process
Emotional self-control to avoid attack or defense reactions
QUESTION 4: How is it useful to change the perception of the conflict to make the negotiation more effective?
Seeing it as a battle that must be won
Always considering it as a threat to the relationship
Ignoring it so it doesn't create tension
Seeing it as an opportunity to strengthen the relationship and understand other points of view
QUESTION 5: What is the basis of a successful negotiation?
In two-way communication and active listening
In the ability to impose one's own solution
In avoiding disagreement at all costs
Only in expressing one's own interests without listening to the other
QUESTION 6: According to the text, why do many relationships deteriorate?
Because of the conflicts they have and cannot resolve
Because one party always gives in to the other
Because the communication is too direct and honest
For the conflicts they avoid, allowing problems to fester
QUESTION 7: Why is creating a safe environment a big step in a negotiation?
To make the other person feel intimidated
So that the other person can express their frustration without being judged
To speed up the process and reach a quick conclusion
To demonstrate who is in control of the situation
QUESTION 8: What is a good negotiation an opportunity for?
To impose one's own point of view
To avoid any kind of disagreement
To practice empathy and lose the fear of disagreement
Only to clarify one's own objectives
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INCORRECT QUESTIONS
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