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Test Managing Passive-Aggressive Behaviors
Agenda
QUESTION 1: What is the first rule for handling an interaction with a passive-aggressive person?
Respond with the same level of sarcasm
Ignore the person completely
Apologize to calm the situation
Do not react with emotion and stay calm
2nd QUESTION: Why is it better to describe observed behavior rather than label the person?
Because this way the person defends himself and denies the intention with less probability
Because it's a faster way to end the conversation
Because labeling the person helps them understand their mistake
Because this shows him that his behavior is unacceptable
QUESTION 3: How does passive-aggressive behavior manifest itself?
Only through direct and open aggression
Through ironic comments, prolonged silences or evasions
Always with a raised tone of voice
Only by intentionally forgetting tasks
QUESTION 4: What is an effective way to respond to an ironic comment?
With another irony to show wit
Getting angry to set a clear boundary
Ignoring the comment to avoid giving it importance
With a neutral question like "Did you mean something by that?"
QUESTION 5: What is important to do if someone says "I'll see if I can do that" instead of giving a clear answer?
Accept the answer to avoid creating more tension
Trust that the person will complete the task
Ignore the ambiguity and wait for the result
Ask him to be more specific and confirm the deadlines
QUESTION 6: What is the goal of passive-aggressive behavior?
Encourage honest and direct communication
Find a collaborative solution to the problem
Provoke you and make you lose control
Establish clear boundaries and defined expectations
QUESTION 7: What is crucial to recognize if the behavior pattern persists despite efforts to manage it?
Question whether the bond is worth your energy
Insist more strongly until the person changes
Adopt the same behavior so that he understands how you feel
Find a mediator to resolve the conflict
QUESTION 8: What three elements should be used to demonstrate that you are not going to engage in passive-aggressive behavior?
Anger, sarcasm and distance
Clarity, firmness and calm
Ambiguity, irony and silence
Speed, aggressiveness and control
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