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Test The Role of Trust in Communication
Agenda
QUESTION 1: What does the "Reliability" component refer to in the trust equation?
At the level of knowledge and experience you have
To closeness and confidentiality in the relationship
That your actions are consistent with your words
To the interest you put into your own benefit
2nd QUESTION: Which component of the equation can decrease trust if it is perceived at too high levels?
Self-Interest
Reliability
Credibility
Intimacy
QUESTION 3: What is "Credibility" based on?
In the coherence between words and actions
In the ability to store confidential information
In the balance between self-interest and that of others
At your level of knowledge and experience
4th QUESTION: What is the "Intimacy" component related to?
To the fulfillment of promises
To closeness and confidentiality in the relationship
At the level of professional competence
To the perception of honesty
QUESTION 5: What two aspects combine to gain someone's trust?
Your character and your skills
Self-interest and credibility
Intimacy and reliability
Only your professional skills
QUESTION 6: To build effective trust, what is crucial to focus on?
Only in your own needs and interests
Exclusively on short-term results
On the other person's agenda, not just yours
In demonstrating superiority and greater knowledge
QUESTION 7: Essentially, what is trust a measure of?
Only professional competence
Of honesty and competence in the relationship
Only from closeness and intimacy
Exclusively from lack of self-interest
QUESTION 8: What is the fundamental basis of any healthy relationship?
Assertive communication
Professional credibility
The lack of conflicts
Trust
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