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Test The Stages of Conflict Management
Agenda
1st QUESTION: What is the main objective of the conflict management process according to the text?
Avoid any kind of disagreement
Win the argument at all costs
Turning a disagreement into an opportunity for growth
Imposing one's own vision on that of others
2nd QUESTION: What is the first crucial step in managing a conflict effectively?
Express your own interests immediately
Adopt a position of objectivity, distancing emotions
Finding those responsible for the problem
Planning the next steps without listening to the other person
QUESTION 3: What does "Recognizing the other's position" imply in conflict management?
Agree with everything the other person says
Criticizing the other person's motives
Ignoring other people's feelings to focus on the facts
Empathize and make an effort to see things from their perspective
QUESTION 4: Why is it important to "Clarify the other's position" by asking questions?
To find errors in your reasoning and use them against you
To avoid misunderstandings and misassumptions
To prolong the conflict and tire the other party
To demonstrate that you have more knowledge on the subject
QUESTION 5: At what point in the process should one "Assert one's own interests"?
After having listened to and understood the other
At the beginning of the conflict, to mark a position of power
Never, so as not to generate more tension
Only if the other person agrees beforehand
QUESTION 6: What is the key to resolving a conflict according to the fifth stage of the process?
Identify the points on which there is no possible agreement
Focusing only on the differences
Finding areas of agreement or common ground for negotiation
Ignoring the interests of others and focusing on one's own
QUESTION 7: What should be done in the last stage, "Plan the next steps"?
Make a decision on how both parties will work together to resolve the issue
Let the other person decide everything
Ending the conversation without a concrete plan
Document who was to blame for the conflict
QUESTION 8: What are you trying to avoid by following the six stages of the conflict management process?
That the conflict is resolved quickly
The participation of the other person
The need to find common ground
Let emotions take control and objectivity be lost
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