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Test Absorbing Aggression and Pain

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QUESTION 1: What is the most difficult but crucial skill in conflict management in the face of verbal aggression?

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2nd QUESTION: Why is it almost impossible to reason with someone who is in an altered emotional state?

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QUESTION 3: What does the "not taking the bait" technique mean during an emotional confrontation?

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QUESTION 4: What is the effect of "labeling the emotion" of the other person (e.g., "You seem very angry")?

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QUESTION 5: What is the first step to maintaining objectivity and not reacting impulsively to a verbal attack?

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QUESTION 6: What tool can be used during active listening to give the other person space to vent?

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QUESTION 7: Which part of the brain becomes hyperactive during an altered emotional state, compromising logical thinking?

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QUESTION 8: By mastering the techniques to absorb emotional shock, what do you become?

This test is only available for students who have purchased the course
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