Onlinecourses55 - Start page
Home
LOGIN
REGISTER
LOGIN
REGISTER
Seeker
Test Absorbing Aggression and Pain
Agenda
QUESTION 1: What is the most difficult but crucial skill in conflict management in the face of verbal aggression?
Respond in kind to avoid showing weakness
Stay calm, don't take the attack personally, and allow the other person to vent
Ignore the conflict and wait for the person to calm down on their own
Find a third party to intervene immediately
2nd QUESTION: Why is it almost impossible to reason with someone who is in an altered emotional state?
Because the person is trying to manipulate the situation
Because the person does not want to hear the truth
Because your emotional brain (the amygdala) is hyperactivated and logical thinking is compromised
Because the person has no valid arguments
QUESTION 3: What does the "not taking the bait" technique mean during an emotional confrontation?
Staying completely silent without saying anything
Agree with everything the other person says
Asking questions to change the subject
Avoid responding to provocations with defensive phrases like "Don't talk to me like that."
QUESTION 4: What is the effect of "labeling the emotion" of the other person (e.g., "You seem very angry")?
It makes the person feel judged and increases their anger
Show that you do not agree with his feelings
It's a way to end the conversation and avoid the problem
It helps the person to recognize their own emotional state and reduce its intensity, bringing it to a more rational level
QUESTION 5: What is the first step to maintaining objectivity and not reacting impulsively to a verbal attack?
Listen without interrupting
Maintain a calm and neutral tone of voice
Nod your head and maintain eye contact
Remind yourself that aggression isn't necessarily about you and put the situation in perspective
QUESTION 6: What tool can be used during active listening to give the other person space to vent?
Constructive criticism
The constant interruption
The silence
Direct questions
QUESTION 7: Which part of the brain becomes hyperactive during an altered emotional state, compromising logical thinking?
The frontal lobe
The cerebellum
The hypothalamus
The amygdala
QUESTION 8: By mastering the techniques to absorb emotional shock, what do you become?
In the winner of the conflict
In a victim of aggression
In a buffer of aggression and a force of calm
In a catalyst that intensifies the conflict
Send
This test is only available to students who have purchased the course
INCORRECT QUESTIONS
Previous
Next
Are there any errors or improvements?
Where is the error?
What is the error?
Send
Search
Popular searches
Nutrition
Coaching
Psychology
Wellness
