Test Conflict as an engine of organizational change

QUESTION 1: What is conflict in the context of an organization, apart from a clash between individuals?

Challenge the status quo, which can be the spark that drives innovation and adaptation
Maintains stability and prevents changes from occurring
Reduces communication between teams
Ensures that company policies are never questioned

Losing the customer forever
Prove that the client was wrong
Strengthen the relationship with the customer and lead the company to develop a better product or service
Avoid future complaints of the same type

To identify areas for improvement and transform to adapt to a more promising future
To justify the lack of changes in the organization
To eliminate problem employees
To maintain current processes without alterations