Onlinecourses55 - Start page
Home
LOGIN
REGISTER
LOGIN
REGISTER
Seeker
Test Conflict as an engine of organizational change
Agenda
QUESTION 1: What is conflict in the context of an organization, apart from a clash between individuals?
A problem that should always be eliminated
An indispensable engine of change and a sign of deeper systemic problems
Something that only affects personal relationships
A distraction that reduces productivity
2nd QUESTION: What is one of the most important functions of conflict within a company?
Challenge the status quo, which can be the spark that drives innovation and adaptation
Maintains stability and prevents changes from occurring
Reduces communication between teams
Ensures that company policies are never questioned
QUESTION 3: What can a company achieve by wisely handling a conflict, such as a bad customer experience?
Losing the customer forever
Prove that the client was wrong
Strengthen the relationship with the customer and lead the company to develop a better product or service
Avoid future complaints of the same type
QUESTION 4: What usually happens to companies that avoid conflict or handle it destructively?
Improve their efficiency
They often fail to adapt and end up failing
Increase employee satisfaction
They become more innovative
QUESTION 5: How can organizations use conflict when they view it as a "survival mechanism"?
To identify areas for improvement and transform to adapt to a more promising future
To justify the lack of changes in the organization
To eliminate problem employees
To maintain current processes without alterations
QUESTION 6: According to the example in the text, what can a conflict between sales and production teams over delivery times reveal?
The need to improve internal processes or implement new technology
That the sales team is more important than the production team
That the company should hire more staff
That the objectives of both teams are incompatible
QUESTION 7: What fosters conflict when it is used to promote understanding between people and teams?
Increased competition and mistrust
The need for an external mediator
The development of a more united and productive work environment
The suppression of innovative ideas
QUESTION 8: By addressing conflict constructively, what opportunity do organizations have?
Reduce communication to avoid further problems
Maintaining the organizational culture unchanged
Increase tension among employees
Implement positive changes in your policies, processes and culture
Send
This test is only available to students who have purchased the course
INCORRECT QUESTIONS
Previous
Next
Are there any errors or improvements?
Where is the error?
What is the error?
Send
Search
Popular searches
Nutrition
Coaching
Psychology
Wellness
